booking and cancellation policy

Booking and Cancellation Terms

Class, Course, Sewcial and Club bookings

Full payment for all bookings is required at time of booking to secure your place. You can pay online through Paypal. As long as there are places left, bookings can be made up to 24 hours in advance of the class, course, sewcial or club commencing. 

Please attend on time to all events. A certain amount of time is allocated to each session and therefore we will always start at the time advertised. If you are more that 15-20 minutes late for classes or courses it may not be possible for you to participate in the class as the tutor would have to go over the same material again which is unfair to the other class participants.

Cancellations by you

We try our best to price our classes, courses, sewcials and clubs as fairly as possible and offer good value for money. We therefore have to have a clear cancellation policy to ensure that we cover our costs and the ongoing viability of our sessions.

We urge you to carefully check your diary to ensure that you are available to attend any class, course, sewcial or club you are booking with us. 

If circumstances change, or something pops up and you are unable to attend, unfortunately all our classes, courses, sewcials and clubs are non-refundable. Please note that there are no make-ups for missed sessions if the class is over more than one session.

If you give more than 14 days notice to cancel a place on a class, course, sewcial or club your options are as follows:

  • We will be happy to transfer you to another session, space permitting.
  • If there are no suitable future dates for you to transfer to we can provide a voucher to be used for a future booking.
  • You can of course send someone in your place at any time, but please note that this is your responsibility to find a replacement person and you must let us know in advance who will be attending.

If you give less than 14 days notice to cancel a place on a class, course, sewcial or club then your options are as follows:

  • If you would like to transfer, we can only transfer you to a future session if your place is re-sold.
  • If you would like to transfer and the place is not re-sold, we can add you to a last minute availability waiting list for future dates of the session (if      any). If there are still unsold places on the session with 24-48 hours      until the session is due to take place, we will offer you a place at no      additional charge. Please note this option is not a guarantee of a space.

We will do our best to fill the place within this time. Please be aware that in our experience it can be difficult to fill places on workshops at short notice.

Courses/multiple class sessions
Some of our classes take place over several sessions. If you miss a session unfortunately we can not offer a make up session. If you require further tuition to complete your project you may be able to book 1:1 lessons depending on the project and tuition required.

Class, course, sewcial or club cancellations by us
In the unlikely event that we have to cancel a class, course, sewcial or club you will be given at least 24 hours notice and offered a transfer to another date, voucher to be used at another time, or a full refund. We will not be held liable for any other costs or expenses that you may incur in the event of cancellation by us.